Hosted Voip System

Hosted VOIP System

Voice over Internet Protocol

The entire company shares lines across all locations. Customers subscribe to the minimum number of lines they need, and we can add extra lines “on the fly” to accommodate overflow traffic, even on the busiest days. Interoffice calls do not use any lines at all.

Unlimited access and storage of voicemail messages. Everyone in your office can access voicemail simultaneously. It also allows for multiple greetings for companies who have multiple departments or divisions.

Calls to an extension can follow you to another office, your cell phone, home office, or any other phone number. Calls ring to your various locations either one at a time or all at once– you never have to miss a call again!

Conference Calling

Extensive conference-call capabilities, eliminating the cost of using
outside conference bridge services.

Use Microsoft Outlook to dial numbers or get screen pops for contracts within your database.

Disaster Recovery/System Redundancy

In the event of a system failure, calls can be automatically routed to other offices, cell phones, or any other phone number. Your voicemail system will continue to operate even during power outages. When your system comes back on line, even if a new telephone system is required, all of your system programming and messages will be current.

Provides detailed information about usage of the phone system. Exports the data to an Excel spreadsheet for more advanced sorting, reporting, analysis, and archiving.

Calls can be routed directly to a specific phone or group of phones. This service can be: 1) used by staff or executives for private numbers b) track call volume on a specific phone number; or c) purchased individually or in blocks.

Reroute call overflows from one office to another without any operator actions. Call volume is balanced between offices because when one office has a high volume of traffic, other calls are simply passed to another office. Take advantage of different time zones– early morning calls to your CA office can be answered by your NY office and vice versa for late day calls.

Remove location barriers. Across the room or across the country; know who’s available, check team calendars, stay connected with real-time status updates. All integrated through Microsoft Office.